Build the future of HVACR with us

Job responsibilities

• Lead the new product development and approval processes.
• Conduct experiments and tests to evaluate product performance.
• Monitor and analyze data to recommend improvements.
• Prepare technical reports and documentation.
• Technical support on daily issues.
• Support the procurement of materials and equipment.
• Liaison between suppliers, customers and GSI team members.
• Support Quality Assurance Engineer.
• Attend trade shows, meetings and conferences as required.
• Assign and maintain all GSI part numbers, nomenclatures and part descriptions.
• Assure all products and processes meet quality, cost and safety guideline requirements.
• Escalate issues to management and recommend solutions.
• Other duties and projects as assigned by the President.

Qualifications and skills

• Maintain high level of expertise in HVACR.
• Excellent interpersonal communication and organizing skills.
• Good decision-making skills and response to high-pressure situations.

Education, experience and licensing

• Technologist Diploma or higher.
• 5 years of experience in AC / Refrigeration Engineering.
• Proficient with office software.

Responsibilities

• Provide sales support in B2B environment.
• Perform daily admin tasks, supporting sales representatives.
• Managing sales orders, purchase orders, quotations, inventory search, pricing, and customer information within an ERP system.
• Collaborates effectively across Sales, Purchasing, Logistics, Warehouse, and Accounting departments.
• Provide excellent customer service by addressing inquiries via phone or in person with professionalism and courtesy.
• Other tasks required by the manager.

Skills

• Hands-on experience with NetSuite ERP system is a strong asset.
• Experience in HVAC, plumbing, refrigeration, electrical, construction, manufacturing, or distribution is an asset.
• Strong written and verbal communication skills.
• Demonstrated organizational skills and time management to prioritize tasks efficiently in a busy environment.
• Strong attention to detail when working with part numbers, pricing, quantities, and purchase orders.
• Confidence working with numbers, pricing, and margins.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Strong problem-solving skills and a positive, solutions-focused mindset.
• Ability to work independently while collaborating effectively with other team members.

Ability to commute/relocate

• St. George, ON: reliably commute or plan to relocate before starting work (preferred).

Education

• Bachelor's Degree (preferred).

Experience

• Customer support: 2 years (preferred).
• Inside sales: 2 years (preferred).

Licence/Certification

• Driving Licence (preferred).